FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
How long will it take to ship my order?
Most orders ship within 2-3 days from the time you place your order, we offer free standard shipping on all all U.S. orders, and orders typically arrive 7-10 days from the time you place your order.
How do I initiate a return?
We offer a 60-day, no-hassle return and refund policy. If you'd like to initiate a return, please reach out to us at support@duffelpro.com, and we'll do whatever we can to make it right!
Do you offer exchanges?
Yes! We'd be happy to work with you on an exchange, please reach out to us at support@duffelpro.comand let us know the details.
Do you ship internationally?
We currently only ship to the U.S. Apologies to our overseas friends, but we hope this changes soon!
Orders
Below are some of are common questions about orders.
How do I track my order?
You'll receive tracking information in your email as soon as it's available, typically 2-3 days after you place your order (when your order ships).
Can I change the delivery address after I order?
If the order hasn't shipped yet, it may be possible to update your delivery address, please reach out to us at support@duffelpro.comas soon as possible, and we'll see what we can do!
What if I have questions about my order?
If you have any questions about your order, please email us at support@duffelpro.com and we'll respond as soon as possible, usually within the hour!
What if I'm not happy with my order?
We offer 60-day, no-hassle refunds; if you're not happy for any reason, reach out to us at support@duffelpro.com and we'll issue you a full and immediate refund.
Can I cancel my order?
Yes, you can cancel your order at any time and receive a full refund. We prefer that you request a cancellation within 24 hours of placing your order, to prevent unnecessary manufacturing, but we will honor any requests for cancellation at any time. Reach out to us at support@duffelpro.com in order to process your request.
Products
Below are some common questions about our products.
Where are your duffel bags made?
Our duffel bags are made of strong and durable 100% Polyester Oxford canvas.
What size duffel bags do you have?
Our duffel bags come in two sizes:
Small - 19" x 9.5" x 9.5" / 27.5" strap length / 11" handle height
Large - 23" x 12" x 12" / 45" strap length / 9" handle height
How many pockets do your duffel bags have?
Our duffel bags have one main compartment, a second (small) internal zippered compartment, and an outer mesh pocket, we keep it simple!
Where are your duffel bags made?
Our duffel bags are manufactured in the U.S. at our partner facility in Henderson, NC.